Terms of service

Effective Date: May 27, 2026

Welcome to Sweet Tea Stitches. By accessing this website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products.

1. Overview

This website is operated by Sweet Tea Stitches. Throughout the site, the terms “we,” “us,” and “our” refer to Sweet Tea Stitches.

By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.

If you do not agree to these terms, please do not use our website or services.

2. Custom & Personalized Orders

Sweet Tea Stitches specializes in custom embroidered and personalized items.

By placing an order, you acknowledge that:

  • All customization details submitted are accurate
  • You have reviewed all spelling, initials, dates, colors, and sizing
  • Personalized items are made specifically for you and cannot be resold

We are not responsible for errors submitted by customers during the ordering process.

3. Payments

Full payment is required before production begins unless otherwise agreed upon.

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities
  • Cancel orders suspected of fraud or unauthorized activity

Prices are subject to change without notice.

4. Turnaround Time

Estimated turnaround times are provided as a courtesy and are not guaranteed.

Production times may vary due to:

  • Order volume
  • Material availability
  • Holidays
  • Shipping delays
  • Design revisions

Rush orders may be available for an additional fee.

5. Shipping

Sweet Tea Stitches is not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages after delivery confirmation
  • Incorrect shipping information provided by customers

Customers are responsible for ensuring shipping addresses are correct at checkout.

6. Returns, Refunds & Exchanges

Due to the custom nature of our products:

  • All sales are final
  • No refunds
  • No exchanges
  • No returns

If an error was made by Sweet Tea Stitches, customers must contact us within 3 business days of delivery with photos of the issue.

7. Customer-Supplied Items

Customers who provide their own garments or products for embroidery understand and agree that:

  • Embroidery is performed at the customer’s risk
  • Sweet Tea Stitches is not liable for damage to customer-supplied items
  • Certain fabrics or materials may not be suitable for embroidery

No reimbursement will be issued for damaged customer-provided items.

8. Intellectual Property

All website content including:

  • Logos
  • Product designs
  • Graphics
  • Photos
  • Text
  • Branding

is the property of Sweet Tea Stitches and may not be copied, reproduced, or distributed without written permission.

Customers are responsible for ensuring they have permission to use any copyrighted or trademarked images submitted for custom orders.

9. Prohibited Uses

You may not use this website or our services:

  • For unlawful purposes
  • To violate intellectual property rights
  • To submit false information
  • To upload harmful or malicious content
  • To harass or discriminate against others

We reserve the right to terminate service for violations of these terms.

10. Product Variations

Because embroidery and appliqué are handcrafted processes, slight variations may occur between items, including:

  • Stitch placement
  • Fabric positioning
  • Thread appearance
  • Pattern alignment

These variations are considered normal and are not defects.

11. Limitation of Liability

Sweet Tea Stitches shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website
  • Delayed shipments
  • Product misuse
  • Customer-submitted errors
  • Third-party shipping issues

Our maximum liability shall not exceed the purchase price of the product ordered.

12. Privacy

Any personal information submitted through our website is used solely for:

  • Order processing
  • Customer communication
  • Shipping fulfillment

We do not sell or share customer information with third parties except as necessary to complete orders.

13. Changes to Terms

Sweet Tea Stitches reserves the right to update or modify these Terms of Service at any time without prior notice.

Continued use of this website constitutes acceptance of any changes.

14. Contact Information

Questions regarding these Terms of Service may be directed to:

Sweet Tea Stitches
📧 hello@sweet-tea-stitches.shop